General terms and conditions

§ 1 Conclusion of Contract, Persons

A binding accommodation contract is concluded only when the guest confirms the booking in writing and the full invoice amount has been received in the landlord’s account within the specified period. Until then, there is no entitlement to accommodation. This also applies to bookings via booking portals and online reservation systems, unless different contractual terms apply there. The booking is made by the booking guest also on behalf of all persons registered in the booking. The booking party is liable for all registered persons, especially if persons other than the booker use the accommodation.

For bookings via intermediary platforms (e.g. Airbnb, Booking.com, Fewo-direkt), the accommodation contract is concluded between the guest and the landlord. Platform functions or services (e.g. payment systems, automatic notifications, reviews) are not part of this contractual relationship and do not constitute additional obligations for the landlord.

Bookings can also be made on behalf of third parties (e.g. employees or colleagues in case of business bookings). In such cases, the booking party remains responsible for all obligations arising from the accommodation contract – in particular for payment, compliance with the house rules, and liability for damages.

The accommodation may only be occupied by those persons who are specified in the booking or named by the booking party as part of the booking. In particular, the number of persons may not be exceeded. This also applies to children, infants, and teenagers. There is no entitlement to occupancy with more persons than agreed. Unauthorized subletting or transfer of the holiday apartment to third parties (e.g. by subletting or unannounced handover) is not permitted.

§ 2 Payment Terms

Payment terms depend on the chosen booking channel:

For bookings via our website with immediate online payment (e.g. credit card, PayPal, or instant transfer), the rental price is paid directly during the booking process. In this case, no separate bank transfer is necessary.
For direct bookings on a request basis (e.g. via email or telephone), the full rental amount – unless otherwise agreed – must be transferred to the specified account within 3 calendar days after receiving our reservation confirmation. The deadline begins on the day the reservation message is sent.
For bookings via external platforms (e.g. Airbnb, Booking.com), only the payment terms defined there apply.

If payment for direct bookings is not made on time, we reserve the right to cancel the reservation and offer the apartment to other guests. In this case, no contract is concluded. A payment reminder or extension of the deadline may be granted in individual cases but does not constitute a legal claim.

We recommend making payment promptly, as the reservation becomes binding only once the payment is received on time. Access to the accommodation is only granted after full payment.

§ 3 Withdrawal, Cancellation

Free cancellation is possible up to 46 days before arrival. After that, the following cancellation fees apply:

45–33 days: 30% 32–22 days: 60% 21–12 days: 80% 11–6 days: 90% From 5 days before arrival or in case of no-show: 100%

The decisive factor is the receipt of the cancellation in text form. The guest has the right to prove that the landlord suffered a lesser loss.

For bookings via platforms such as Airbnb.de, Booking.com, Fewo-direkt.de, etc., the cancellation conditions stated there apply.

In the case of cancellations due to pandemic-related situations (e.g. officially ordered travel restrictions), the following applies upon presentation of an official certificate:

Cancellation up to 5 days before arrival: 100% refund of the rental price and cleaning fee, minus the first night.
Cancellation from 5 days before arrival to the day of arrival: 50% refund of the rental price, 100% refund of the cleaning fee.

§ 4 Consequences of Cancellation

The landlord is obliged in good faith to re-let the unused holiday apartment if possible. If the apartment is successfully re-rented after a cancellation by the guest, the amount owed by the guest is reduced accordingly. However, the obligation to pay remains in principle. The guest is expressly permitted to prove that the landlord has incurred no or less damage.

Cancellations must be made in text form. Early departure or late arrival does not entitle to a price reduction.

§ 5 Arrival and Departure

The holiday apartment is available from 4:00 p.m. on the day of arrival and must be vacated by 11:00 a.m. on the day of departure. Deviations are only possible with prior agreement and written confirmation.

§ 6 House Rules and Conduct

The guest undertakes to comply with the house rules and the conduct regulations contained therein during their stay. The house rules are part of the accommodation contract and are available to the guest before booking via the booking portals and after booking via the digital guest manual.

In particular:

Quiet hours (10:00 p.m. to 7:00 a.m.) must be observed.
The apartment must be treated with care and left in good order.
Smoking is not permitted inside the accommodation.
Pets are only allowed with prior written approval.

The guest is also liable for the behavior of accompanying persons and visitors. In the event of gross or repeated violations, the landlord may terminate the contract without notice. In such cases, there is no right to a refund.

For each unregistered person present in the accommodation – regardless of whether an overnight stay occurs – the landlord may charge a flat fee of €30 per day and person. This fee compensates for additional expenses incurred due to the use of the accommodation by unregistered persons, such as increased consumption, cleaning effort, or use of amenities. The guest has the right to prove that the landlord incurred no or significantly less expense.

§ 7 Liability and Duty of Care

The guest is liable for all damages caused to the rental property and its inventory during the rental period. Damages not reported and discovered after departure may be charged to the guest. Damages must be reported immediately. If the guest fails to report them, no rent reduction is granted. The landlord is entitled to reasonable compensation for damages.

Rearranging furniture and using beds not released for use is prohibited unless previously agreed upon. The landlord may charge an additional cleaning fee for this. The TV system must not be reprogrammed.

The holiday apartments are equipped with noise level monitoring systems to prevent excessive noise disturbances. Quiet hours must be observed.

§ 8 Landlord’s Liability

The landlord is only liable for damages caused intentionally or by gross negligence. In the event of a breach of essential contractual obligations, liability for simple negligence is limited to foreseeable and typical contractual damages.

This limitation of liability does not apply in cases of damage to life, body, or health.

The landlord is not liable for items brought by the guest; such items are not considered to be brought-in items as defined by Sections 701 et seq. of the German Civil Code (BGB). Liability for valuables stored or left in the accommodation is excluded.

In cases of force majeure (e.g. natural disasters, pandemics, civil unrest), the landlord is not liable. Any additional costs are borne by the guest.

§ 9 Access to the Holiday Apartment

The apartments are partially equipped with smart lock systems. The guest will receive a digital access authorization for the rental period. In case of loss of a transponder, a fee of €20 will be charged. In case of key loss, the guest bears the cost of replacing the lock or the entire locking system if necessary. Access data and codes must be treated confidentially and not passed on to third parties.

§ 10 Non-Smoking Policy

Smoking is prohibited in all areas of the accommodation. This serves both fire prevention and hygiene. In the event of a violation, a cleaning fee may be charged. This fee ranges from a minimum of €100 to a maximum of €250, depending on the effort required, unless the guest can prove that a lesser damage occurred. Further claims for damages remain unaffected.

§ 11 Pets

Pets are only allowed with prior written consent. In the event of unauthorized bringing of pets, a cleaning fee of at least €100, up to €250, may be charged unless the guest proves that lesser damage was caused. Further claims for damages remain unaffected.

§ 12 Final Provisions

Amendments or additions to this contract must be made in text form. Unilateral changes by the guest are invalid.

Should any provision of these terms and conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, the statutory provision that comes closest to the economic intent shall apply.

These General Terms and Conditions are deemed accepted as part of the accommodation contract and are made available to the guest in a reasonable manner before the contract is concluded. By completing the booking, the guest acknowledges these terms.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is the location of the landlord, provided the guest is a merchant or legal entity or has no general place of jurisdiction in Germany.

The landlord does not participate in a dispute resolution procedure before a consumer arbitration board and is not obliged to do so.