General terms and conditions

§ 1 Conclusion of Contract, Persons

A binding accommodation contract is concluded only when the guest confirms the booking in writing and the full invoice amount has been received in the landlord’s account within the specified period. Until then, there is no entitlement to accommodation. This also applies to bookings via booking portals and online reservation systems, unless different contractual terms apply there. The booking is made by the booking guest also on behalf of all persons registered in the booking. The booking party is liable for all registered persons, especially if persons other than the booker use the accommodation.

For bookings via intermediary platforms (e.g. Airbnb, Booking.com, Fewo-direkt), the accommodation contract is concluded between the guest and the landlord. Platform functions or services (e.g. payment systems, automatic notifications, reviews) are not part of this contractual relationship and do not constitute additional obligations for the landlord.

Bookings can also be made on behalf of third parties (e.g. employees or colleagues in case of business bookings). In such cases, the booking party remains responsible for all obligations arising from the accommodation contract – in particular for payment, compliance with the house rules, and liability for damages.

The accommodation may only be occupied by those persons who are specified in the booking or named by the booking party as part of the booking. In particular, the number of persons may not be exceeded. This also applies to children, infants, and teenagers. There is no entitlement to occupancy with more persons than agreed. Unauthorized subletting or transfer of the holiday apartment to third parties (e.g. by subletting or unannounced handover) is not permitted.

§ 2 Payment Terms

Payment terms depend on the chosen booking channel:

For bookings via our website with immediate online payment (e.g. credit card, PayPal, or instant transfer), the rental price is paid directly during the booking process. In this case, no separate bank transfer is necessary.
For direct bookings on a request basis (e.g. via email or telephone), the full rental amount – unless otherwise agreed – must be transferred to the specified account within 3 calendar days after receiving our reservation confirmation. The deadline begins on the day the reservation message is sent.
For bookings via external platforms (e.g. Airbnb, Booking.com), only the payment terms defined there apply.

If payment for direct bookings is not made on time, we reserve the right to cancel the reservation and offer the apartment to other guests. In this case, no contract is concluded. A payment reminder or extension of the deadline may be granted in individual cases but does not constitute a legal claim.

We recommend making payment promptly, as the reservation becomes binding only once the payment is received on time. Access to the accommodation is only granted after full payment.

§ 3 Withdrawal, Cancellation

Free cancellation is possible up to 46 days before arrival. After that, the following cancellation fees apply:

45–33 days: 30%
32–22 days: 60%
21–12 days: 80%
11–6 days: 90%

From 5 days before arrival or in case of no-show: 100%

The decisive factor is the receipt of the cancellation in text form. The guest has the right to prove that the landlord suffered a lesser loss.

For bookings via platforms such as Airbnb.de, Booking.com, Fewo-direkt.de, etc., the cancellation conditions stated there apply.

In the case of cancellations due to pandemic-related situations (e.g. officially ordered travel restrictions), the following applies upon presentation of an official certificate:

Cancellation up to 5 days before arrival: 100% refund of the rental price and cleaning fee, minus the first night.
Cancellation from 5 days before arrival to the day of arrival: 50% refund of the rental price, 100% refund of the cleaning fee.

§ 4 Consequences of Cancellation

The landlord is obliged in good faith to re-let the unused holiday apartment if possible. If the apartment is successfully re-rented after a cancellation by the guest, the amount owed by the guest is reduced accordingly. However, the obligation to pay remains in principle. The guest is expressly permitted to prove that the landlord has incurred no or less damage.

Cancellations must be made in text form. Early departure or late arrival does not entitle to a price reduction.

§ 5 Arrival and Departure

The holiday apartment is available from 4:00 p.m. on the day of arrival and must be vacated by 11:00 a.m. on the day of departure. Deviations are only possible with prior agreement and written confirmation.

§ 6 Registration requirement and identity verification in accordance with the Federal Registration Act (BMG)

In accordance with §§ 29 ff. of the Federal Registration Act (BMG), the landlord is obliged to collect and store certain personal details from all guests. This legal obligation applies to all accommodation providers in Germany.

The registration form is kept exclusively in electronic form in accordance with § 30 BMG. According to this, an electronic registration form may only be used if the identity of the person required to register is verified by a state-of-the-art electronic procedure.

For this purpose, the guest is obliged to complete the online registration form in full and to provide an identity document for electronic identity verification as part of the online check-in (e.g. by secure upload).

Without completed electronic registration and identity verification, access to the accommodation cannot be granted, as the landlord would otherwise be in breach of legal obligations.

All data collected is stored on German servers in accordance with the GDPR, used exclusively for the purpose of fulfilling the legal registration obligation and deleted after the expiry of the legal retention period.

§ 7 House Rules and Rules of Conduct

The guest undertakes to comply with the house rules and the rules of conduct contained therein throughout their stay. The house rules form part of the accommodation agreement and are made available to the guest prior to booking via the booking platforms as well as in the digital guest handbook.

In particular, the following rules apply:

– Quiet hours (10:00 p.m. to 7:00 a.m.) must be observed.
– The apartment must be treated with due care and left in a tidy condition.
– Smoking is not permitted inside the accommodation.

Upon check-out, the apartment must be left in a condition consistent with its contractual use. In particular, used dishes must be washed, waste must be disposed of properly, and furniture and furnishings must be returned to their original positions.

Regular final cleaning is carried out by the landlord. It does not include the removal of extraordinary or deliberate soiling or the restoration of any condition caused by the guest or persons accompanying the guest that is inconsistent with the contractual use of the accommodation. Any additional work resulting from such circumstances shall be subject to § 9.

The guest is also responsible for the conduct of accompanying persons and visitors. In the event of serious or repeated violations, the landlord may terminate the accommodation agreement for good cause. Any statutory rights of the guest to reimbursement for services not used shall remain unaffected.

All persons staying at or otherwise present in the accommodation must be declared at the time of booking or, at the latest, before their stay. For each additional person present in the accommodation who is not already included in the booked price, a charge of EUR 20.00 per night, including statutory VAT, shall apply. This applies regardless of whether the additional person stays overnight at the accommodation.

§ 8 Technical Monitoring Systems and Security Equipment

Technical systems may be installed in the apartments which exclusively measure the following environmental data: noise levels (decibel values), temperature and humidity. Such monitoring serves to prevent damage to the accommodation (e.g. mould growth) and to monitor excessive noise levels. Conversations or other personal content are not recorded.

Video surveillance may also be installed in entrance areas and communal outdoor areas. Video surveillance is clearly indicated on site and is operated in accordance with applicable statutory requirements.

§ 9 Liability and Duties of Care

In accordance with statutory provisions, the guest shall be liable for damage to the accommodation and its inventory caused culpably by the guest or by persons accompanying the guest. Any damage must be reported to the landlord without undue delay.

Furniture and furnishings may not be dismantled without the landlord’s prior consent or rearranged or altered in a manner that requires substantial effort to restore them to their original condition. Beds not intended for the number of persons included in the booking may not be used additionally without prior agreement.

If the landlord incurs additional work or expense in restoring the accommodation to the condition required under the agreement as a result of a breach of duty attributable to the guest or persons accompanying the guest, the guest shall reimburse the actual, necessary and reasonable costs incurred. This applies in particular to extraordinary cleaning work, returning substantially rearranged furniture to its original position, and restoring or reinstalling furnishings.

Any further statutory claims for damages by the landlord shall remain unaffected.

The TV system must not be reprogrammed.

§ 10 Landlord’s Liability

The landlord is only liable for damages caused intentionally or by gross negligence. In the event of a breach of essential contractual obligations, liability for simple negligence is limited to foreseeable and typical contractual damages.

This limitation of liability does not apply in cases of damage to life, body, or health.

The landlord is not liable for items brought by the guest; such items are not considered to be brought-in items as defined by Sections 701 et seq. of the German Civil Code (BGB). Liability for valuables stored or left in the accommodation is excluded.

In cases of force majeure (e.g. natural disasters, pandemics, civil unrest), the landlord is not liable. Any additional costs are borne by the guest.

§ 11 Access to the Holiday Apartment

The apartments are partially equipped with smart lock systems. The guest will receive a digital access authorization for the rental period. In case of loss of a transponder, a fee of €20 will be charged. In case of key loss, the guest bears the cost of replacing the lock or the entire locking system if necessary. Access data and codes must be treated confidentially and not passed on to third parties.

§ 12 Non-Smoking Policy

Smoking is prohibited in all rooms of the accommodation. This serves fire protection and hygiene purposes. In case of violation, a cleaning fee will be charged. Depending on the effort, this fee is at least EUR 100.00 net and at most EUR 250.00 net, plus the applicable statutory VAT, unless the guest proves that the damage is less. Further claims for damages remain unaffected.

§ 13 Pets

The bringing of pets into the accommodation is not permitted.

Bringing pets constitutes a material breach of the accommodation agreement and may result in immediate termination of the stay without notice. In such cases, no refund will be granted.

In the event of a violation, the landlord is entitled to charge an additional cleaning fee of at least EUR 100.00 net and up to EUR 250.00 net, plus the applicable statutory VAT. The exact amount shall depend on the actual additional effort required.

Any further claims for damages remain unaffected.

The guest reserves the right to prove that no damage or a significantly lower expense has been incurred.

§ 14 Final Provisions

Amendments or additions to this contract must be made in text form. Unilateral changes by the guest are invalid.

Should any provision of these terms and conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, the statutory provision that comes closest to the economic intent shall apply.

These General Terms and Conditions are deemed accepted as part of the accommodation contract and are made available to the guest in a reasonable manner before the contract is concluded. By completing the booking, the guest acknowledges these terms.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is the location of the landlord, provided the guest is a merchant or legal entity or has no general place of jurisdiction in Germany.

The landlord does not participate in a dispute resolution procedure before a consumer arbitration board and is not obliged to do so.